Yes, Luna Cycle is a real online store. It sells ebikes, ebike batteries and parts from lunacycle.com, its founder is Eric Hicks, and public customer threads from 2017 to 2025 show it has been taking orders for years. Those same threads describe out-of-stock bikes, slow orders and a changed battery, so check stock, delivery and any change in writing before you pay.
| Website | lunacycle.com |
| What it sells | Ebikes, ebike batteries and parts, per the seller’s blog and product pages |
| Founder | Eric Hicks, named in a 2020 forum post |
| Riding policy | Sold for off-road use only, according to Luna’s own page |
| Stock | Frequently out of stock, according to a 2017 customer thread |
| Support | Luna Cycle support page |
| Prices | Shown at checkout; check today’s price there |
Is Luna Cycle legit?
Luna Cycle is a working business with a live store, a blog, a support page and a long public record. A 2020 post on the Electric Bike Forums describes an interview with founder Eric Hicks at the company’s new factory, warehouse and retail store, which had opened five months earlier. The same post says the writer had no financial ties to the company. The sources below are the ones to read yourself.
| Source | Date printed | What it says |
|---|---|---|
| Luna’s off-road use policy | Undated | Bikes are sold for off-road use only; programming and public-road use are covered below |
| 2020 forum post on the founder | July 12, 2020 | Describes the founder interview and the new factory, warehouse and retail store |
| 2017 forum thread on ordering | March 2017 | A customer’s order problems, with replies from Luna staff |
| 2025 forum thread on the X2.5 class | February 2025 | Forum riders’ opinions on the class of the X2.5 Extreme Enduro 60V |
| A-Spadz reliability article | Undated | A competing brand’s view of Luna’s range, service and reliability |
| Luna Cycle blog | Undated | Financing guide, and a certification announcement for two electric dirt bikes |
Can you trust Luna Cycle?
The best record of how Luna handles problems is the 2017 ordering thread. A customer wrote that a bike listed as available was out of stock when he went to order, and that a battery was switched from 52V to 48V without a new quote. Luna’s staff replied in the thread. They said the 48V pack has more spacing and runs cooler with the Ludicrous controller, that bike stock depends on KHS supply, and that the company does not discount bikes because its margins are thin. One staff reply offered to sort the order out by email with a named support contact. Another member guessed that the battery change followed new heat testing on the 52V pack; that is a forum guess, not a company statement.
Read that thread as a 2017 record. The two things to test are the ones it raises: whether your bike is in stock, and whether anything about the bike or battery can change after you pay. Ask support to confirm stock and the battery model in writing before you order.
Who owns Luna Cycles, and where is it located?
The founder is Eric Hicks. A 2020 forum post calls him the founder of Lunacycle, and in the 2017 thread a post signed “ERIC” answers customers directly.
For location, a 2017 forum profile for Luna’s admin account lists Los Angeles. The 2020 post describes a factory, warehouse and retail store the founder opened, without naming its city. Luna lists its contact details on its support page, which is the place to get the business address for returns.
What is Luna Cycle?
Luna Cycle sells pre-built ebikes, ebike batteries and parts online. Its blog covers how financing works, and one post says the Talaria MX4 and XXX electric dirt bikes achieved SGS certification, which it calls the result of its pursuit of safety. The same blog compares range: it says the Talaria MX5 has a 72V, 40Ah, 2880 watt-hour battery, and the MX4 has a 60V, 45Ah, 2700 watt-hour battery.
What ebikes should you stay away from?
Luna’s clearest warning is its own. Its off-road use policy says its bikes are sold for off-road use only, and that the bikes can be programmed for different wattage levels and top speeds.
| Setting or place | What Luna’s page says |
|---|---|
| Programmed for maximum performance | Illegal to ride on public roadways in all 50 states |
| Programmed to 750 watts | Can make it legal in many jurisdictions to ride in the street |
| Any setting | Recommended only off road, on sanctioned race courses or on bike trails |
| Public streets with cars | Luna says it will not take liability for what happens on a public road |
For a federal baseline, a 2025 forum thread quotes the CPSC’s definition of a low-speed electric bicycle: a fully operable pedal, no more than two wheels, a motor under 750 watts (1 h.p.), and a maximum speed of 20 mph on a paved level surface with a 170-pound rider. The same thread notes that states then set their own rules, often using a three-class system. Luna’s own advice is to avoid public roads and keep its bikes off road.
Luna Cycle X2.5 Extreme Enduro 60V: what is the top speed and class?
Luna’s listing sets the top speed for the X2.5. Check the number on the product listing and ask support to confirm it in writing before you order. Riders in the 2025 thread describe the bike differently. One called it a 2500W bike that is well out of Class 1, 2 or 3. Another said it is well beyond Class 3 and compared it to a 125cc off-road motorcycle. A third said that as sold it would fall into Class 4, because the class depends on how the bike is set up. Ask Luna which class the bike ships in, since trail rules depend on it.
Is the Luna bike still in stock?
Stock has been the recurring issue. In the 2017 thread, Luna’s staff said the company depends on KHS bike supply, runs out often, and would restock once KHS’s 2017 bikes arrived. Staff told buyers that if they saw a bike they liked, they should buy it quickly. The same thread has a customer complaining that restock dates were posted only in forum comments that went unanswered.
For a current answer, open the listing for your size and battery, then ask support for a restock date before you pay.
How long does Luna Cycle take to deliver?
In the 2017 thread, a customer wrote that turnaround for an ebike was about a month, which he called a major turn-off. A Luna staff member said one bike needed a week to build. Those are 2017 figures. Ask support for the build and ship time for your model, and ask for tracking when it ships.
How much does Luna Cycle cost, and are there payment plans?
Luna’s blog has a financing guide that explains its month-to-month payment plans, option by option. For scale, a March 2017 forum poster priced a 2017 Luna 4 Season 500 fat-tire bike at $2,624 and called it $600 below the normal price. That is 2017 pricing. Prices and bundles change, so check today’s price directly at checkout.
What is the Luna Cycle return policy?
Open the returns page on lunacycle.com before you pay and copy the return window and any restocking terms into your order notes. If you cannot find it, ask support for it in writing. Because the 2017 battery swap happened without a new quote, get any change to a model, battery or size in writing, and make sure the refund terms cover a swapped part.
Luna Cycle phone number, tracking and login
Start at the Luna Cycle support page. A 2025 forum post describes it as the place to contact Luna for ebike needs and support. Send your phone, tracking and account login questions there, and ask for the tracking number when your bike ships.
Which ebike brands should you compare Luna with?
Compare Luna by spec, class and where you will ride. Our electric bikes buying guide covers those basics, and our QiCycle electric bike guide covers another brand’s charger, gears and price. A-Spadz, a competing brand, wrote in its reliability article that Luna earns praise for product variety, transparent specifications and responsive service, but that reliability varies by model. It adds that some buyers report quick help and others report delays. Read that as a competitor’s view.
Before you order
- Confirm the X2.5’s top speed and class in writing.
- Confirm stock, your size and your battery model, and get a ship date.
- Read the returns window and check whether a swapped battery or model qualifies.
- Ask for tracking when the bike ships.
- Check the price at checkout.
- Plan to ride off road, as Luna’s own page recommends.
By InfinitePowerSolutions.com Technology Desk
